We make every effort to package your items attractively, safely and securely. Every item is packed in our own personally branded gift boxes. It is important that you retain any packaging if you want to make a return.
We aim to despatch all orders within 24 hours. All items to be shipped within the UK, ordered online or by telephone, will be posted by Royal Mail and may require a signature, these deliveries usually take 2-3 working days. We also offer International Shipping for a small charge via Royal Mail Tracked & Signed Service. Deliveries to Europe usually take 3 - 5 working days, other international deliveries will normally take 5 - 7 working days. With regard to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you.
If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by the Royal Mail. This is 15 working days after the date of delivery. We will always try our best to make sure you get your items on time.